Sometimes, the unexpected happens — even to the most prepared travelers. Just yesterday, we received an urgent email from a client flying from the U.S. to Japan with a layover in Shanghai. He needed immediate help: 50 large format posters (1x1.2m), 50 A3 posters, and 200 copies of a 28-page brochure. In the rush of leaving the parking lot back home, he had accidentally left behind the materials he had prepared for an important conference. With only his carry-on luggage, he boarded the plane — and realized his mistake mid-flight.
Fortunately, modern technology — and a bit of luck — were on his side. Using the in-flight WiFi, he found us and sent a desperate message asking if it was possible to get everything reprinted during his brief layover in Shanghai. He mentioned that navigating printing services in Japan would be tough because of the language barrier and tight conference deadlines. Time was critical, and Shanghai was his only realistic option.
We received his email and responded within one minute, assuring him that he had found the right team and he could stop worrying. We just needed a few more details: his flight arrival time at Pudong International Airport, the length of his layover, hotel information including either the guest's full name or reservation number, and of course, confirmation that the print-ready files could be sent immediately.
In the next 30 minutes, we exchanged six quick emails. We locked down the file uploads, scheduled production, and coordinated delivery arrangements. Everything was set — and the plan was in motion. We had roughly six hours to complete the full production and ensure everything would be delivered to his hotel by 10:00 AM the next morning.
Was it a challenge? Absolutely. But it's what we love to do. We're proud to say that both our large-format printers and our HP Indigo 100K digital press run 24/7, supported by a dedicated night shift. Thanks to this setup, we can take on urgent jobs without missing a beat. In fact, in most cases, we don't even charge a rush fee — and if we do, it's usually a very modest $30 to help cover overtime costs.
This experience reminded us how important it is to be available and reliable when clients need help the most. We're thrilled that this client didn't give up, trusted Google one last time mid-air, and found us. Helping people pull off the "impossible" — that's what keeps us passionate about what we do.
If you ever need fast, high-quality, hassle-free printing services while traveling through Shanghai, feel free to reach out to us anytime. That said, I truly hope you don't find yourself in such an urgent situation. Ideally, it's always better to contact us before you leave your home country. We can have everything you need — brochures, posters, banners — ready and waiting for you at your hotel or event venue. Planning ahead always beats scrambling at the last minute.
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