At Call2Print, we pride ourselves on being more than just a printing service—we’re a reliable partner for businesses navigating tight schedules and high-stakes situations. Yesterday, we had the opportunity to prove this once again when a seemingly routine inquiry turned into a critical, last-minute mission.
The Call That Started It All
Around 3 PM, we received a call from a client asking about same-day printing and delivery. From our experience, "same-day" typically means having files ready by morning or early afternoon, with delivery scheduled later in the day. The caller didn’t indicate any urgency, so we treated it as a standard inquiry.
However, just 30 minutes later, another colleague from the same company contacted us via WhatsApp, asking if we could deliver their materials that evening. It quickly became clear how time-sensitive their project was, and we jumped into action.
A Complex Order Under Tight Deadlines
The order wasn’t just a few simple prints—it included:
- 500 brochures: A relatively straightforward project.
- 500 product manuals: These were 96-page, horizontally formatted booklets, bound with perfect binding, and finished with matte lamination on the covers.
Both the volume and the finishing requirements added complexity, but we committed to delivering the materials by 9 PM.
Rapid Problem-Solving in Action
We requested the finalized print files within 30 minutes, but when they arrived, we noticed a critical issue: the designs lacked bleed, a necessary detail for professional-quality printing. To make matters worse, their designer was overseas and unavailable, as it was the middle of the night in their time zone.
Acting swiftly, we purchased a specialized PDF plugin to add the bleed ourselves. Within about 30 minutes, our production team had successfully adjusted the files and prepared them for printing—a task that might have taken hours under normal circumstances.
Adjusting on the Fly
While we worked on the files, the client continued to adjust their order quantities to optimize costs. We understood their position completely; businesses often need to make last-minute decisions to stay within budget. Every time they updated the quantities, we recalculated the costs and provided revised quotes promptly.
Importantly, despite the urgency, we maintained our standard pricing. At Call2Print, we believe in solving problems, not exploiting them. Our goal is to help clients focus on their priorities while we handle the logistics.
Smooth Execution and Timely Delivery
Once the files were finalized, the rest of the process went off without a hitch. The brochures and manuals were printed, bound, and finished with precision. By 9 PM, the materials were delivered to the client’s designated location, ready for their critical business meeting.
In this case, the delivery point was a hotel—a situation we’re highly experienced with. Whether it’s a luxury five-star establishment or a boutique inn, our team knows how to navigate the logistics of hotel deliveries in Shanghai. We communicated directly with hotel staff to ensure everything was handed off smoothly, even if the client hadn’t yet checked in.
Why This Matters
For us, every client flying into Shanghai—or anywhere in China—is a partner, not just a transaction. This philosophy has helped Call2Print build a vast network of friendships across the globe over the past 30+ years. We’re proud to be the behind-the-scenes support that helps businesses achieve their goals seamlessly.
A Message from Our Founder
As the person leading Call2Print, I’m always excited to share stories like this. They remind me why we do what we do—helping businesses overcome challenges and focus on what they do best. If you ever find yourself in a similar situation, don’t hesitate to reach out.
In Shanghai, Call2Print isn’t just the best choice—we’re your trusted ally.